Rules and Policy Notification

Domestic Purchases
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Domestic Purchases

Download Rules and Policy - PDF

Rules and Policy Notification

International Purchases
International orders - Shipping

Your order will be processed and shipped out within 3 business days. Once shipped you will receive by email a tracking number.

 

Average delivery time is 6-10 business days, however this is an estimate. Actual delivery time will depend on each country and how quickly the package is cleared through customs. **DUE TO THE GLOBAL PANDEMIC AVERAGE SHIPPING TIMES MAY EXTEND 30 OR MORE DAYS.

**Additional duty fees that may be charged by the shipping carrier are the customer’s responsibility.

Return Policy - 30 days

If you are not happy with your purchase not a problem! We can accept a return of the unused product within 30 days after arriving at your address. 

*Any damages to the product will affect or prevent a refund

 

Please email us at sales@momoyostoby.com and enter “Return Request” in the subject line with the below information. We will contact you within 3-5 business days of receipt. (Expedited shipping costs are nonrefundable.)

-Full Name listed on the order
-Phone number
-Order number
-Reason for the return

For International Returns -shipping

素陶美 - STOBY,  does not cover return shipping costs or customs fees for International orders. Should you prefer to return your product, we recommend that you ship the products via a trackable shipment method. A refund will then be processed once tracking indicates the item has been received.

Shipping Address

Momoyo Stoby

663-1 Iwa, Manazuru-Machi

Ashigarashimo-gun

Kanagawa

Japan

259-0202

+81-(0)80-2012-1486

For International Returns - Refund

Once the order is returned. A refund of your transaction will take between 5 - 10 business days, depending on the method of payment.

*Please note that refunds are processed through third party vendors and the timing of transaction refund might vary, which is out of our control but will keep you up-to-date.